Terms and Conditions

OVERVIEW

Welcome to RedSprout Digital! These are our straightforward terms and conditions. By using our website, you agree to follow these rules. Please read them carefully.

USING OUR SERVICES

You should be of legal age in your area to use our services, or you need permission from a guardian if you’re a minor.

Don’t use our services for anything illegal and be sure to follow the law.

Please don’t send viruses or harmful code to our site.

If you break any of these rules, we can stop providing our services to you.

HOW TO USE OUR WEBSITE

We have the right to refuse service to anyone, for any reason.

Information you share with us may not always be encrypted, but credit card info is always safe.

Don’t copy, sell, or misuse any part of our service without our permission.

INFORMATION ACCURACY

The information on our website may not always be perfect. Use it as a general guide, but consult better sources for important decisions.

Some info might be old. We don’t have to update it, but you can always check back.

CHANGES TO PRICES AND SERVICES

Prices for our products may change without notice.

We can modify or stop our services at any time without notice.

PRODUCTS AND SERVICES

Some products are only available online, and they might have limited quantities. Read our return policy for more details.

We try to show accurate colors and images, but your screen might not show them exactly.

We can choose not to sell our products or services to certain people or areas. We can change product descriptions and prices anytime.

We don’t guarantee the quality of our products, and we’re not responsible for errors on our website.

BILLING AND ACCOUNT INFO

We can refuse your order for various reasons which will definitely be discussed with you.

Make sure your account info is accurate and up-to-date.

OPTIONAL TOOLS

We offer some third-party tools, but they come with no guarantees. Use them at your own risk.

We might add new services and features in the future, and they will also follow these terms.

LINKS TO OTHER WEBSITES

We can’t control other websites we link to. We’re not responsible for their content or any harm they cause. Be cautious and understand their terms before you use them.

COMMENTS AND FEEDBACK

If you send us comments, we can use them however we like without owing you anything.

We may remove or edit comments we think are inappropriate.

PRIVACY

We handle your personal info as described in our Privacy Policy.

ERRORS AND OMISSIONS

We might have errors on our website, and we can change things without telling you in advance.

USE RESTRICTIONS

Please don’t use our website for anything illegal, harmful, or annoying. Don’t try to break our security measures.

WARRANTIES AND LIABILITY

We can’t guarantee our service will always work perfectly.

If something goes wrong while using our service, we can sort the way out to come to a mutual decision.

INDEMNIFICATION

You have to cover our costs if you violate these terms or the law.

SEVERABILITY

If one part of these terms isn’t enforceable, the rest still apply.

TERMINATION

You or we can end these terms anytime. If you break the terms, we can stop providing our services without notice.

ENTIRE AGREEMENT

These terms are the whole deal between you and us. Any earlier agreements don’t matter.

GOVERNING LAW

These terms follow the laws of India and the jurisdiction of Delhi.

CHANGES TO TERMS

These terms might change, and it’s your job to keep up with them.

CONTACT

If you have any questions about these terms, reach out to us at info@redsproutdigital.com.

COLLABORATION & COMMUNICATION

Service Delivery: We aim to deliver high-quality services promptly. Each client is assigned an account manager for ongoing communication. Timely feedback is essential for success. Once deliverables are approved, no further revisions will be made.

Social Media Account Issues: We cannot control third-party platform issues such as disconnections or password changes. However, we will assist with any technical issues within our control. For issues beyond our scope, please contact the platform directly.

Scheduling & Posting: RedSprout cannot schedule or post content until at least one platform is connected to our system. If connections cannot be established, you can download and manually post the content. Posting and scheduling are free, added-value services; no refunds are provided for connection issues.

Support: Due to our high-volume services, we offer support through our dashboard, live chat, or email only—no phone calls.

Client Delays: Service delivery begins once you sign up and complete our onboarding questionnaire. Delays on your part do not warrant a refund. Payments will be converted into credits for future use, without expiration. We do not shift billing dates due to client delays, and the next round of services will begin with the next charge.

Lack of Feedback: Timely feedback is required to avoid outdated content. If feedback is not received, the next round of content creation will proceed, and no revisions will be accepted for content over 30 days old.

Respectful Communication: We expect professional and respectful communication. Clients who are rude or disrespectful will have their accounts canceled immediately without refund.

Best Practice: Notify us immediately of any password changes. Provide clear feedback and work with us consistently to achieve the best results.

REFUND POLICY

By subscribing, you acknowledge that all services are non-refundable. Posting and scheduling are free added services, and no refunds will be provided for issues related to this.

REDSPROUT DIGITAL OBLIGATIONS

We provide services according to our standard policies and procedures. We reserve the right to adjust our policies, pricing, and package inclusions at our discretion.

Fees are payable in advance. Services continue until canceled, and unpaid charges will result in service suspension. Refunds are not issued, but credits or billing adjustments may be offered for mistakes on our part.

WARRANTY DISCLAIMERS

We do not guarantee specific results, growth, or satisfaction. You agree to accept credits for any undelivered posts. All services are final, and no refunds will be provided.

INDEMNITY

You agree to indemnify RedSprout from any liabilities arising from breaches, third-party platform issues, or intellectual property matters.

LIMITATION OF LIABILITY

Our liability is limited to the amount paid for the previous month’s services.

CONFIDENTIALITY AGREEMENT (NDA)

We commit to protecting any confidential information shared with us during service provision. Confidentiality will be maintained throughout the service period and for two years afterward.

CREDIT CARD DISPUTES

Credit card disputes must be raised within 14 days. Disputing a charge through your bank may still result in an obligation to pay RedSprout Digital directly. Legal action will follow if the invoice remains unpaid.